Question 1

What is included in the price?

Accepted Answer

The fare covers the vehicle, the driver, fuel, tolls, airport parking, the meeting in arrivals and free waiting time. It does not change after you book.

Question 2

Is the price per person or per vehicle?

Accepted Answer

Per vehicle. Your whole group travels for the same price, as long as you stay within the passenger and luggage limits shown for the vehicle.

Question 3

How much luggage can I bring?

Accepted Answer

Each vehicle shows its passenger and suitcase limits in the results. For skis, golf bags or a pushchair, choose a larger vehicle or add a note at checkout.

Question 4

Are child seats free?

Accepted Answer

Yes. Baby seats, child seats and boosters are free. Add how many you need when you book and the driver brings them.

Question 5

How far in advance can I book?

Accepted Answer

Up to 12 months ahead and as late as 4 hours before pick-up. Booking early gives the widest choice of vehicles in peak season.

Question 6

What happens if my flight is delayed?

Accepted Answer

Add your flight number and we follow your flight. The driver adjusts to the real landing time at no extra cost.

Question 7

How long will the driver wait?

Accepted Answer

At the airport you get up to 60 minutes of free waiting after your flight lands, enough for passport control and baggage claim.

Question 8

How do I find my driver?

Accepted Answer

Your driver waits in the arrivals hall with a sign showing your name. If you cannot see them, call or email us using the details in your confirmation.

Question 9

Do you drive at night and early in the morning?

Accepted Answer

Yes, you can book early-morning and late-night pick-ups. Any night rate is already part of the price you see before booking.

Question 10

How do I pay, and in which currency?

Accepted Answer

By card only, through secure Stripe checkout, in the currency you selected on the site. You never pay the driver in cash.

Question 11

Can I cancel or change my booking?

Accepted Answer

Yes. Cancel up to 24 hours before pick-up for a full 100% refund, and make changes up to 24 hours before, from the Manage booking page. Later cancellations are not refunded.

Question 12

Will I get a receipt for business travel?

Accepted Answer

Yes. Your confirmation email shows the booking reference and the amount paid. If you need company details on it, email us and we will send an updated copy.

Frequently asked questions