Help and support
Everything you need before, during and after your transfer.
Contact us
Email bookings@transfer-performance.com with your booking reference in the subject line. For same-day travel, write URGENT in the subject and we will prioritise your message.
This inbox is monitored by our team, and you can simply reply to any email we send you.
Manage your booking
Find my booking — enter your reference and the email you booked with to change the pick-up time or cancel.
Common questions
Where do I meet my driver at the airport?
In the arrivals hall, after baggage reclaim and customs. Your driver holds a name board with the lead passenger's name. Their name and phone number are emailed to you before pick-up.
What if my flight is delayed?
We track your flight using the flight number you gave us and the driver adjusts to the real landing time. Waiting time at airports is free for 60 minutes after landing.
How much luggage can I bring?
Each vehicle class shows its maximum passengers and suitcases at the moment you choose it. If you are close to the limit, choose the next class up — the driver can refuse luggage that does not fit safely.
Are child seats available?
Yes, and they are free. Add baby, child or booster seats when you enter your passenger details.
Do I pay the driver?
No. The full fare is paid by card when you book, so there is nothing to settle in the car. Tips are never required.
Can I change the addresses of my booking?
Addresses cannot be edited, because they determine the price. Cancel the booking — free of charge more than 24 hours before pick-up — and make a new one.
My driver has not arrived. What do I do?
Call the driver on the number in your confirmation email first. If you cannot reach them, email us immediately with your reference and stay at the meeting point.